JOB TITLE:
In-Custody Recovery Coach (Okanogan County)
Department:
Okanogan County Corrections Recovery Coaching Program
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Full Time Position Open:
FLSA STATUS: Exempt
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Primary Accountability
Provide outreach recovery services for the Okanogan County Recovery
Navigation Program, which is a collaborative project designed to divert individuals suspected of low-level drug
offenses away from arrest and into social services rather than the criminal justice system.
Navigation Program, which is a collaborative project designed to divert individuals suspected of low-level drug
offenses away from arrest and into social services rather than the criminal justice system.
Primary Duties and Responsibilities
- Serve as a point of contact for in-custody referrals. Serve as a point of contact for justice system referrals.
- Provide initial screening, harm reduction, immediate needs assessment to referred individuals.
- Manage, document, and maintain information regarding referrals in the database.
- Provide in-custody and/or street outreach to engage referred individuals and to help facilitate client engagement with assigned case management support from Advance Leadership Team.
- Ensure effective and efficient communication and develop and maintain positive, collaborative relationships between all partners involved in referring and receiving referrals for Okanogan County In-Custody Recovery Coaching services.
- Engage participants in-custody and at other facilities (i.e. DOC, courts, etc.) to establish a working relationship and provide ongoing case management services if desired within the parameters of Advance’s In-Custody Recovery Coach program.
- With the participant’s input, develop and implement an individualized/client-centric Wellness Plan which addresses the needs of the participant including food, clothing, shelter, healthcare, and substance use disorder treatment if desired. Reduction/elimination of drug/alcohol use through self-change methods if desired. Update this plan periodically to reflect movement toward goals and client needs.
General Development
The In-Custody Recovery Coach will act as a point of contact for referrals to the Okanogan County In-
Custody Recovery Coach Program. In-Custody Recovery Coaches are usually people with a personal, lived experience of substance use disorder (“addiction”) in stable recovery who now wish to help others who are experiencing challenges with substance use conditions. In-Custody Outreach and Case Management services are performed in the field, that is, outside of an office setting. This position will
provide screening, outreach, engagement, and case management to individuals referred to the program.
The program partners include jail leadership and staff, social service agencies, law enforcement,
prosecutors, public defenders, judges, drug court and other justice system players, community based
organizations, healthcare, behavioral healthcare, and SUD treatment agencies.
Custody Recovery Coach Program. In-Custody Recovery Coaches are usually people with a personal, lived experience of substance use disorder (“addiction”) in stable recovery who now wish to help others who are experiencing challenges with substance use conditions. In-Custody Outreach and Case Management services are performed in the field, that is, outside of an office setting. This position will
provide screening, outreach, engagement, and case management to individuals referred to the program.
The program partners include jail leadership and staff, social service agencies, law enforcement,
prosecutors, public defenders, judges, drug court and other justice system players, community based
organizations, healthcare, behavioral healthcare, and SUD treatment agencies.
Professional & Technical Knowledge/Qualifications
- High school diploma or equivalent required. Further education/training is desirable.
- Must have competence using smartphones and be able to learn how to enter data into an electronic database daily.
- Must be fully vaccinated for COVID-19
- Must have valid Washington State driver’s license
- Self-motivated
- Able to take direction from program leadership and community partner staff in positions of authority
- Outgoing and able to approach strangers to provide in-custody/street-based outreach and engagement services to individuals with substance use disorders and/or with criminal legal system involvement
- Understanding of substance use disorders and harm reduction strategies along with a demonstrated passion for serving individuals experiencing homelessness and/or behavioral health challenges.
- Ability to effectively communicate and problem-solve under pressure in high stress situations
- Ability to respond non-violently to any situation.
Communication Skills
(1) Employee is required to effectively communicate using Advance’s team norms and the following Core Dimensions
(2) Ability to communicate information to internal and external stakeholders, including clients/participants and their family members, staff, partner agency leadership, and occasionally local and regional elected and appointed officials which may be perceived by some as challenging and/or unwelcome, and provide effective responses for the purpose of community education, relationship building, stigma reduction, and/or creating shared understanding of program objectives.
(3) Ability to form and sustain effective relationships with patients/participants, staff and community agency personnel.
(4) Job duties require the employee to provide excellent customer service to all internal and external customers.
(5) Employees are responsible for the resolution of conflicts that may arise because of disagreements both within and outside of our agency.
(6) Bilingual in English/Spanish is of benefit but not required.
- a) Respect—using manners and appropriate language; maintaining a person’s dignity and confidentiality; giving credit where due; asking others for their input and feedback
- b) Empathy—to show someone you understand what they are feeling without judgment; engaged listening with no distractions; acknowledgment and paraphrasing; eye contact
- c) Genuineness—tone of voice and body language are congruent; showing consistent behaviors over time; integrity (follow-through and follow-up); humility (admitting when a mistake is made)
- d) Specificity—what details can you give so someone knows what “excellence” looks like; models or samples; one-on-one mentoring; alternate plans
(2) Ability to communicate information to internal and external stakeholders, including clients/participants and their family members, staff, partner agency leadership, and occasionally local and regional elected and appointed officials which may be perceived by some as challenging and/or unwelcome, and provide effective responses for the purpose of community education, relationship building, stigma reduction, and/or creating shared understanding of program objectives.
(3) Ability to form and sustain effective relationships with patients/participants, staff and community agency personnel.
(4) Job duties require the employee to provide excellent customer service to all internal and external customers.
(5) Employees are responsible for the resolution of conflicts that may arise because of disagreements both within and outside of our agency.
(6) Bilingual in English/Spanish is of benefit but not required.
Work Environment
- Ability to be in rotation for 24/7 on-call response to law enforcement for arrest diversion referrals.
- Ability to be in rotation for working weekends
- Ability to flex schedule when necessary to accommodate special program needs, including nights and weekends
- Street outreach requires the ability to easily navigate city streets on foot and tolerate a variety of weather conditions